FixlingoPrivacy Policy
Effective date: October 16, 2026
Fixlingo ("Fixlingo", "we", "us") provides a communication app that helps home service professionals ("Pros") manage leads and messages with their customers. This policy explains what personal data we collect, how we use it, how long we keep it, and when we share it.
1. Information we collect
From Pros: name, email address, phone number, business name, preferred language, and app settings.
From connected platforms (such as Thumbtack): when a Pro connects their account through OAuth, we receive the data needed to provide the service, including lead details (job description, service category, location or address, requested time), customer names and contact details made available to the Pro, and message history between the Pro and their customers. We never receive or store the Pro's platform password.
Usage data: basic technical information such as device type, app version, and error logs, used to keep the service working.
2. How we use information
- To deliver leads and messages to the Pro in the app.
- To translate messages between the customer's language and the Pro's language.
- To generate draft replies that the Pro reviews and approves before sending.
- To show the Pro's schedule and open directions to job addresses.
- To operate, secure, troubleshoot and improve the service.
We do not sell personal data. We do not use customer data for advertising. We do not send messages to customers without the Pro's approval.
3. Service providers
We share data only with providers that help us run the service, under contracts that limit their use of the data:
- AI processing: message text is processed by an AI model provider (Anthropic) to translate and draft replies. Data sent through its commercial API is not used to train its models by default.
- Hosting and infrastructure: cloud hosting and database providers that store and process data on our behalf.
- Maps: when a Pro opens a route, the job address is passed to the Pro's map app (for example Google Maps or Apple Maps).
- Connected platforms: replies approved by the Pro are sent back to the platform where the lead originated (such as Thumbtack).
We may also disclose information if required by law or to protect the rights and safety of users.
4. Data retention
We keep lead and message data while the Pro's account is active and connected. When a Pro disconnects a platform or deletes their account, we delete the related data within 30 days, except where we must keep it longer to comply with law. Technical logs are kept for up to 90 days.
5. Security
Data is encrypted in transit (HTTPS) and access tokens are stored encrypted. Access is limited to what is needed to run the service.
6. Your choices and rights
Pros can disconnect a connected platform at any time in the app or in that platform's settings, and can request access to, correction of, or deletion of their data by emailing privacy@fixlingo.app. Customers of a Pro may contact us at the same address with requests about their data. Depending on where you live (for example California or Washington), you may have additional rights under local law, and we will honor them.
7. Children
Fixlingo is not intended for anyone under 18, and we do not knowingly collect data from children.
8. Changes
We may update this policy. If changes are significant, we will notify Pros in the app or by email before they take effect.
9. Contact
Questions: privacy@fixlingo.app